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Banking / Financial Institutions
- Enhance Retail Banking Division
Bayan will:
- Optimize organization structure for retail division and define clear roles and responsibilities to eliminate rework and dual responsibilities
- Enhance channel’s performance (Branch, Customer Care Center, Internet Banking, ATM network and functionality)
- Define target customers
- Define product mix to match target customers needs
- Enhance the performance of departments (retail credit, visa cards, collection, operations, product development, sales department, branches management)
- Build performance management
- Develop processes and procedures
- Retail division performance dashboards and reports
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