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Entrepreneurship Offerings
- Service enhancement
- Front office development
- Set service standards and attributes
- Develop service guidelines and procedures
- Identify service targets and objectives
- Set customers satisfaction targets
- Set monitoring program to measure customers satisfaction
- Align staff evaluations and incentives with customers satisfaction objectives
- Train staff and ensure implementation of programs
- Complaint/issue handling
- Set complaint/handling guidelines and procedures, (capturing, logging, prioritizing, assigning resolving and escalating)
- Identify customers update process
- Monitor and track complaints resolution and escalation
- Service level agreement
- Define services extended to customer
- Identify service level agreements (the contracted delivery time of the service or performance as promised to customers)
- Operational level agreements (interdependent relationships among the internal support groups of an organization working to support a service delivery agreement)
- Enhance procedures to ensure meeting service level and operational level agreements
- Align staff performance with customer satisfactions and meetings SLAs
- Train staff
- Set targets, measure and monitor execution
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